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Customer Service Advisor
We have 4 vacancies at present for Customer Service Advisors based in Southend-on-sea. The client we are recruiting for is a large UK telecommunications and internet company who pride themselves on providing first rate customer service to all of there customers.
Role
Person
All interested candidates should email Julie@solutions-driven.com or telephone 0141 5730900 – NO POSTAL APPLICATIONS PLEASE!!
Location: Southend-On-Sea
Salary: £9,750 - £10,781 excellent holiday entitlement and pension scheme plus other benefits.
Various shifts available
- Handling a high volume of in-bound calls from existing customers
- Liaising with customers via email, phone and fax
- Strong focus on providing first rate customer service
- Dealing with customer queries and complaints
- Resolving problems such as billing queries in the shortest time possible
- Logging calls on the in-house computer system
- Min 1 year in a similar role/working environment
- Must be an excellent communicator who has a clear and confident telephone manner
- Good computer skills – email and all Microsoft packages
- Accurate in work and pays good attention to detail
- Can work well as part of a team as well as on own initiative
- Computer literate
- Enthusiastic
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