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Customer Service Advisor

Posted by: Solutions Driven <julie@solutions-driven.com> Date: 11/4/3

Customer Service Advisor
Location: Southend-On-Sea
Salary: 9,750 - 10,781 excellent holiday entitlement and pension scheme plus other benefits.
Various shifts available

We have 4 vacancies at present for Customer Service Advisors based in Southend-on-sea. The client we are recruiting for is a large UK telecommunications and internet company who pride themselves on providing first rate customer service to all of there customers.

Role
- Handling a high volume of in-bound calls from existing customers
- Liaising with customers via email, phone and fax
- Strong focus on providing first rate customer service
- Dealing with customer queries and complaints
- Resolving problems such as billing queries in the shortest time possible
- Logging calls on the in-house computer system

Person
- Min 1 year in a similar role/working environment
- Must be an excellent communicator who has a clear and confident telephone manner
- Good computer skills email and all Microsoft packages
- Accurate in work and pays good attention to detail
- Can work well as part of a team as well as on own initiative
- Computer literate
- Enthusiastic

All interested candidates should email Julie@solutions-driven.com or telephone 0141 5730900 NO POSTAL APPLICATIONS PLEASE!!

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